Report Number : 3632-001
Telephone Switching Apparatus
Market overview: a country-by-country analysis including 8-year trends in production, imports, exports, balance of trade, trading partners, consumption and forecast consumption. In 7 geographical volumes: North America; South and Central America; Europe; Africa; Middle East; Central and South Asia; South East Asia and Oceania
Countries Covered : World
Scope : 2,000pp Date : 2000 Price : On Request

Report Number : 3632-002
ATM/IP Switching in Public Networks
Part I: ATM services and service evolution; ATM/IP technology forecast; cost-based forecast for pubic network ATM switches; installed base of ATM switches; pioneering telecom operator user plans and experience; advanced network architectures for broadband facilities and their economic impact; comparative evaluation of public ATM switches; ATM application-specific network installed base analysis and forecast; conclusions and recommendations. Part II - ATM/IP switch offerings
Countries Covered : World
Scope : 1,205pp Date : 1999 Price : On Request

Report Number : 3632-004
Carrier Migration to Converged IP Networks
The impact on optical and next generation switching; IP convergence, MPLS, VoIP
Countries Covered : World
Scope : 141pp Date : 2002 Price : $3,500

Report Number : 3632-008
Asynchronous Transfer Mode (ATM)
ATM switches; ATM network interface cards; ATM access concentrators; ATM multiplexers
Countries Covered : World
Scope : 1,018pp Date : 1999 Price : $3,850

Report Number : 3632-009
OSS for Next Generation Networks - Technology
Conceptual and technological OSS advances; trends and approaches in OSS pricing, pioneering next generation user experience
Countries Covered : World
Scope : 1,252pp Date : 2001 Price : $8,000

Report Number : 3632-010
Ethernet Local Area Network Switches
Ethernet 10 LAN switch ports, ethernet 100 LAN switch ports, ATM LAN switch ports, token ring LAN switch ports, and FDDI LAN ports
Countries Covered : World
Scope : 2pp Date : 2001 Price : $80

Report Number : 3632-012
Voice Over Packet (IP & ATM)
Technology & architectural forecast, market forecast for VoP, cost-based pricing, commercial trends/user experience, installed base by supplier, country and operator, conclusions and recommendations
Countries Covered : World
Scope : 1,436pp Date : 2001 Price : $8,000

Report Number : 3632-013
Next Generation Switching Systems for Public Networks
And Worldwide digital switching systems status. Next generation technology forecasts; installed and on-order status by manufacturer, country and operator; next generations systems offerings; cost-based price forecasts; pioneering next generation user experience
Countries Covered : World
Scope : 1,414pp Date : 2000 Price : $8,000

Report Number : 3632-016
ATM
Technology, markets and applications
Countries Covered : World
Price : $575/Y Frequency : Monthly

Report Number : 3632-017
World Public Switching Market: 1991 Edition
Profiles of all 16 major suppliers; market shares, target markets, strategies, strengths, weaknesses; assessment of 45 countries in terms of potential growth and future trends
Countries Covered : World
Scope : 180pp Price : $2,475 Frequency : Annual

Report Number : 3632-018
Operations Support Systems (OSS) 2002-2007
Countries Covered : World
Date : 2002 Price : $5,395

Report Number : 3632-019
Call Centers
Countries Covered : Europe, India, USA
Scope : 4pp Date : 2001 Price : $160

Report Number : 3632-020
Market Validation Research: Networking Products
Buyers and users: purchasing influences and buyer requirements for specific products or categories. Qualitative answers to questions about budget, requirements, competitive products and purchase timeframe, to help test value proposition and market projections
Countries Covered : Canada, USA
Scope : 100-300pp Price : On Request Frequency : On Demand

Report Number : 3632-021
IP Telephony, ISR, and Callback: The Deregulated European Market 1998-2003
Countries Covered : World
Scope : 176pp Date : 2001 Price : $2,195

Report Number : 3632-023
The European Market for CTI Boards snd Software (E3656)
Market size, trends, growth and forecasts to 2004; market drivers; industry structure; end user demand; technology; competition
Countries Covered : W. Europe
Date : 1999 Price : $3,950

Report Number : 3632-024
Hubs
LAN quarterly statistics
Countries Covered : W. Europe
Price : On Request Frequency : Quarterly

Report Number : 3632-025
Switches
LAN quarterly statistics
Countries Covered : W. Europe
Price : On Request Frequency : Quarterly

Report Number : 3632-026
The Impact of CRM in European Call Centers
Countries Covered : W. Europe
Date : 1999 Price : £ 1,995

Report Number : 3632-030
The Impact of CRM in European Call Centers
Countries Covered : W. Europe
Date : 1999 Price : £ 1,995

Report Number : 3632-031
Web Integrated Call Centers in Europe
Countries Covered : W. Europe
Date : 1999 Price : £ 1,995

Report Number : 3632-032
Small Call Centers and Helpdesks in Europe
Countries Covered : W. Europe
Date : 1999 Price : £ 1,995

Report Number : 3632-042
The Future of the European Call Centre: From Telephony to Multimedia
Call centres; CRM; online customer services; web-based CRM
Countries Covered : European Union
Scope : 102pp Date : 2000 Price : £ 695

Report Number : 3632-044
Private Line Services 2003-2008
Changing nature of private line market; strategies of key players; most frequently used applications; trends in demand and deployment of T-carrier circuits
Countries Covered : Canada, USA
Date : 2003 Price : $4,195

Report Number : 3632-047
Exchange: The Communications News Weekly
Newsletter covering telecoms developments
Countries Covered : Australia, New Zealand
Price : $695/Y Frequency : Weekly

Report Number : 3632-049
PABX and Key Systems (Sp)
Competitive analysis, including comprehensive data on market and suppliers
Countries Covered : Spain
Scope : 50pp Price : $950 Frequency : Annual

Report Number : 3632-052
PABX and KTS
Business areas, business trends, business prospects
Countries Covered : Italy
Scope : 25pp Price : $750 Frequency : Annual

Report Number : 3632-052P
India Calling
Call centres, customer interaction centres, contact centres
Countries Covered : India
Scope : 123pp Date : 2002 Price : $500

Report Number : 3632-054
Next-Generation e-CRM Strategy (J)
Countries Covered : Japan
Scope : 200pp Date : 2002 Price : $3,349

Report Number : 3632-055
Telephone Set/PBX Market 1999 (J)
Trend review and major players profiles
Countries Covered : Japan
Scope : 360pp Date : 1999 Price : Y120,000

Report Number : 3632-058
Plimsoll Portfolio Analysis: Call Centres
Financial analysis of all companies in the sector
Countries Covered : UK
Scope : 202pp Price : £ 305 Frequency : 4 per Year

Report Number : 3632-058A
Buying or Selling Acquisition Guide - Call Centres
Naming and analysing the best acquisition prospects in the sector
Countries Covered : UK
Price : £ 600+/Y Frequency : Quarterly

Report Number : 3632-058B
Trailblazers: Call Centres
Financial analysis of the most exceptional companies in the sector
Countries Covered : UK
Price : £ 395 Frequency : Quarterly

Report Number : 3632-058C
Top Directors Edition: Call Centres
Financial analysis of the top directors and their companies in the sector
Countries Covered : UK
Price : £ 449 Frequency : Quarterly

Report Number : 3632-058D
Top 100 Future Players: Call Centres
Financial analysis of the top 50/100/250 companies in the sector
Countries Covered : UK
Price : £ 550 Frequency : Quarterly

Report Number : 3632-059
The UK Call Centres Market Development
Industry and its structure; market and its segmentation; external influences; 5-year historical data and forecasts. Covers in-house, subcontracting, customer service functions, telesales
Countries Covered : UK
Scope : 58pp Price : £ 660/Y Frequency : Quarterly

Report Number : 3632-060
Call Centres
Latest accounts for the limited companies within the industry. Graphs and ratios for comparisons; industry average for the sector covered. Includes CD-ROM version with searchable database showing all the companies in the industry. Free updates for six months
Countries Covered : UK
Scope : pp;E Date : 2004 Price : £ 295+

Report Number : 3632-061
Call Centres
Market definition; current issues; market size; forecasts; further sources; buying behaviour; outside suppliers to the industry; competitor analysis; company profiles; SWOT analysis; industry background; executive summary; industry comments; brands; market growth; company financials; entire sector histories
Countries Covered : UK
Date : 2002 Price : £ 730

Report Number : 3632-064
Cable Telephony in Small & Medium Business Markets: 2003-2008
The competitive threat to ILECs
Countries Covered : World
Date : 2003 Price : $4,195

Report Number : 3632-065
Wireless Operations Support Systems: 2002-2007
Countries Covered : USA
Scope : 245pp Date : 2002 Price : $5,395

Report Number : 3632-067
ATM, IP and Broadband Switching, 2001-2006
Routers and broadband switches powering access, metro, and backbone networks
Countries Covered : USA
Scope : 190pp Date : 2001 Price : $3,195

Report Number : 3632-069
PCS and Cellular Base Station Equipment Volume 3 (Radios, Controls)
US markets, technologies and opportunities: 1998-2003 analysis and forecasts
Countries Covered : USA
Date : 1999 Price : $2,900

Report Number : 3632-078
ATM Technology
ATM services; ATM equipment
Countries Covered : USA
Scope : 3pp Date : 2001 Price : $120

Report Number : 3632-080
Telecom and Ethnic Groups
Uses of local, long-distance and wireless services in ethnic communities
Countries Covered : USA
Scope : 73pp Date : 2001 Price : $2,795

Report Number : 3632-081
Call Center Hardware, Software and Services
Countries Covered : USA
Scope : 2pp Date : 2001 Price : $80

Report Number : 3632-083
ATM-Product Directory
New products, changes and additions; company strategies
Countries Covered : USA
Price : $995/Y Frequency : Quarterly

Report Number : 3632-085
INA Interconnect News Abstract
Abstracts from US and other countries' publications related to the interconnection industry
Countries Covered : USA
Price : $395+/Y Frequency : Monthly

Report Number : 3632-086
Call Center Information Technology
Countries Covered : USA
Scope : 1pp Date : 2001 Price : $40

Report Number : 3632-087
Key Telephone Systems Market
Systems, sets, lines, Bell System, GTE, independents, interconnect
Countries Covered : USA
Scope : 91pp Price : $2,475 Frequency : Annual

Report Number : 3632-088
Dossier: Private Telecom Networks
Countries Covered : USA
Price : $22,500 Frequency : Continuous